Role Overview
Prime Executive Support values long-term client relationships built on trust, responsiveness, and continuous alignment. As a Client Success Coordinator, you will welcome new clients, facilitate smooth onboarding handoffs, monitor satisfaction, and address service inquiries with empathy and efficiency.
Key Responsibilities
- Guide new clients through discovery and onboarding questionnaires, tool access setup, and expectations alignment.
- Conduct periodic satisfaction check-ins and capture actionable feedback for service refinement.
- Coordinate client escalation resolution with dedicated executive assistant and operations teams.
- Track client renewals, service expansions, and onboarding milestone completion.
- Maintain comprehensive client profile records and communication logs in the CRM.
Required Qualifications
- 3+ years of client success, account coordination, or client onboarding experience in B2B services.
- Exceptional interpersonal and active listening skills with a genuine service mindset.
- Ability to resolve questions calmly, professionally, and promptly.
- Experience using CRM platforms to document client notes and interaction history.
Preferred Qualifications
- Experience in agency, executive recruitment, or premium concierge services.
- Experience conducting remote client video walkthroughs and onboarding calls.
Core Skills & Competencies
What We Offer
At Prime Executive Support, our team members are valued operational partners. We provide:
- 100% Remote Flexibility: Work from your home office with structured communication and clear priorities.
- High-Caliber Client Exposure: Partner directly with visionary founders, senior executives, and growing enterprises.
- Professional Systems & Tooling: Modern cloud software stacks that streamline execution and reduce friction.
- Supportive Operational Culture: Leadership that respects your time, values clear standards, and supports your professional development.
