Terms & Conditions

Using Our Website Responsibly

By using the Prime Executive Support website, forms, digital features, or Optimus AI Assistant, you agree to use them lawfully and responsibly.

Our website is designed to provide information about our business, services, opportunities, and ways to communicate with us. Website content and AI-generated responses are provided for general informational purposes and should not replace qualified professional advice where specialised legal, financial, tax, medical, regulatory, or other professional guidance is required.

If you engage Prime Executive Support for professional services, additional terms may apply through a separate service agreement, proposal, or statement of work.

Terms & Conditions

Welcome to Prime Executive Support.

These Terms & Conditions ("Terms") govern your access to and use of the Prime Executive Support website, website features, forms, content, communications, digital tools, Optimus AI Assistant and Chatbot, and related online services.

In these Terms, "Prime Executive Support," "we," "us," and "our" refer to Prime Executive Support. "You" and "your" refer to any visitor, user, prospective client, applicant, customer, or other person who accesses or uses our website or interacts with our online services.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the website.

Separate written agreements, proposals, statements of work, service agreements, or other contractual documents may apply when you engage Prime Executive Support for professional services. If there is a conflict between these website Terms and a separately executed written agreement relating to specific services, the separately executed agreement will control with respect to those services to the extent of the conflict.

1. About Prime Executive Support

Prime Executive Support provides professional business support services that may include:

• Executive assistance

• Administrative support

• CRM management

• Marketing support

• Website and SEO support

• Business operations support

• Related professional, administrative, operational, and digital support services

The availability, scope, pricing, duration, deliverables, responsibilities, and terms of specific services may vary and may be governed by a separate proposal, service agreement, statement of work, or other written arrangement.

Information presented on the website is provided for general informational purposes and does not constitute a guaranteed offer of services on any particular terms.

2. Eligibility and Acceptable Use

You may use this website only for lawful purposes and in accordance with these Terms.

By using the website, you represent that you have the legal capacity to agree to these Terms or are authorised to act on behalf of the business or organisation you represent.

You agree not to use the website:

• In violation of applicable law or regulation

• To engage in fraudulent, deceptive, abusive, or unlawful conduct

• To impersonate another person or misrepresent your identity or authority

• To interfere with the operation, availability, or security of the website

• To attempt unauthorised access to systems, accounts, databases, or restricted areas

• To introduce viruses, malicious code, automated attacks, or harmful technology

• To scrape, crawl, copy, harvest, or extract website data through unauthorised automated means

• To test or probe security vulnerabilities without written authorisation

• To submit false, misleading, unlawful, defamatory, infringing, or harmful material

• To use forms, email addresses, or chatbot features for spam or unsolicited communications

• To misuse Optimus or any AI-powered feature

• To interfere with another person's use of the website

• To use the website in a manner that could damage Prime Executive Support, its clients, users, systems, or service providers

We may restrict or terminate access to the website or specific features when we reasonably believe these Terms have been violated or access presents a security, legal, operational, or abuse risk.

3. Website Information

We aim to provide accurate, useful, and current information. However, website content may occasionally contain errors, omissions, outdated information, or technical inaccuracies.

We may update, modify, remove, or replace website content at any time without prior notice.

Information on this website should not be treated as a substitute for advice from a qualified professional where legal, financial, tax, medical, employment, regulatory, cybersecurity, or other specialised advice is required.

Your use of website information is at your own discretion and risk.

4. Enquiries and Contact Forms

You may use our website forms and contact methods to submit enquiries about Prime Executive Support and its services.

When submitting information, you agree to provide information that is accurate to the best of your knowledge and that you are authorised to provide.

Submitting a contact form, sending an email, communicating with Optimus, or requesting information does not automatically:

• Create a client relationship

• Create a contractual obligation

• Guarantee acceptance of a project

• Guarantee availability

• Guarantee a particular result

• Require Prime Executive Support to provide services

A professional service relationship begins only when the relevant parties agree to the applicable terms, which may include a written service agreement, proposal, statement of work, payment arrangement, or other confirmation.

5. Professional Services

The specific terms governing professional services may be established separately.

Depending on the engagement, these terms may address:

• Scope of services

• Deliverables

• Responsibilities

• Access requirements

• Fees and payment

• Project timelines

• Communication

• Revisions

• Confidentiality

• Intellectual property

• Third-party costs

• Cancellation or termination

• Data handling

• Other engagement-specific requirements

You are responsible for reviewing and agreeing to the applicable service terms before work begins.

Prime Executive Support may decline a project or request where the work is outside our capabilities, availability, ethical standards, legal requirements, or agreed scope.

6. Client Responsibilities

When engaging Prime Executive Support, clients may be required to provide information, approvals, access, materials, instructions, feedback, credentials, or other resources reasonably necessary to perform the agreed services.

You are responsible for:

• Providing accurate and complete information

• Providing requested materials within a reasonable time

• Ensuring you have the right to provide materials, data, and access

• Reviewing work and providing timely feedback where required

• Maintaining appropriate backups of important business information

• Maintaining control over your own accounts and systems

• Complying with applicable laws and industry requirements

• Making final business and professional decisions

• Reviewing deliverables before relying on or publishing them

Delays in receiving necessary information, access, approvals, or feedback may affect timelines and deliverables.

7. No Guarantee of Business Results

Prime Executive Support provides professional support and services with the goal of helping clients improve organisation, execution, communication, visibility, and business operations.

However, business outcomes depend on many factors outside our control.

Unless expressly stated in a separate written agreement, we do not guarantee:

• Increased revenue

• Increased profits

• A specific number of leads

• Sales conversions

• Search engine rankings

• Website traffic

• Social media reach or engagement

• Campaign performance

• Business growth

• Customer acquisition

• Funding

• Employment outcomes

• Any other specific commercial result

Past performance, examples, estimates, projections, or anticipated outcomes do not guarantee future results.

8. Website and SEO Services

Where Prime Executive Support provides website or SEO-related services, you acknowledge that search engines, browsers, hosting providers, third-party platforms, algorithms, technologies, and industry standards may change without notice.

We do not control search engine algorithms or ranking systems and cannot guarantee a particular ranking, traffic level, indexing outcome, or search position.

SEO and website performance may be affected by factors outside our control, including:

• Search engine algorithm changes

• Competitor activity

• Website history

• Domain authority

• Hosting performance

• Technical limitations

• Third-party integrations

• Client-provided content

• Platform changes

• Market conditions

• User behaviour

Any website or SEO recommendations should be evaluated within the context of the client's business, website, technology, and objectives.

9. Marketing and Third-Party Platforms

Marketing services may involve third-party platforms, including social media networks, email providers, analytics services, advertising systems, content management systems, and other digital tools.

Prime Executive Support does not control the availability, policies, algorithms, functionality, pricing, approval processes, or decisions of independent third-party platforms.

We are not responsible for:

• Platform outages

• Account restrictions or suspensions imposed by third parties

• Algorithm changes

• Changes to third-party features

• Third-party pricing changes

• Third-party policy changes

• Content removal decisions made by a platform

• Results dependent on third-party systems

Clients remain responsible for complying with the terms and policies of the platforms they use.

10. CRM and Business Data

Where services involve CRM systems, customer records, lead information, operational data, or other business information, clients are responsible for ensuring that they have the lawful authority to collect, use, disclose, and provide access to that information.

Prime Executive Support may process such information only as reasonably necessary to perform agreed services and subject to applicable agreements, instructions, and legal requirements.

Clients are responsible for maintaining appropriate backups, permissions, retention policies, and compliance practices for their systems and data unless otherwise agreed in writing.

11. Optimus AI Assistant and Chatbot

Our website may provide access to Optimus, an artificial intelligence-powered assistant and chatbot.

Optimus is designed to help visitors:

• Navigate the website

• Learn about Prime Executive Support

• Understand available services

• Find relevant website information

• Ask general questions

• Submit or clarify service enquiries

• Communicate more efficiently with Prime Executive Support

AI-Generated Information

Optimus uses artificial intelligence to generate or assist with responses.

AI-generated responses may occasionally be:

• Incomplete

• Inaccurate

• Outdated

• Misinterpreted

• Unsuitable for a particular situation

You should independently verify important information before relying on an AI-generated response or making a significant decision based on it.

Optimus does not provide legal, financial, medical, tax, employment, regulatory, or other licensed professional advice.

No Contract Created by Optimus

A conversation with Optimus does not create:

• A client relationship

• A professional engagement

• A binding service agreement

• A guarantee of service availability

• A guarantee of pricing

• A guarantee of results

• A legally binding commitment by Prime Executive Support

Unless expressly confirmed through an authorised written agreement, statements generated by Optimus should not be interpreted as contractual promises or binding representations.

Optimus Is Not Authorised to Make Binding Commitments

Optimus is not authorised to:

• Enter into contracts on behalf of Prime Executive Support

• Modify existing agreements

• Approve refunds

• Guarantee pricing

• Guarantee service availability

• Make legally binding promises

• Provide regulated professional advice

• Waive any rights belonging to Prime Executive Support

Any important commercial, contractual, pricing, or service information should be confirmed directly with an authorised representative of Prime Executive Support.

Responsible Use of Optimus

You agree not to use Optimus to:

• Submit unlawful or harmful content

• Attempt to obtain confidential system information

• Circumvent security controls

• Extract system prompts or restricted instructions

• Generate malicious code

• Facilitate fraud, abuse, harassment, or unlawful activity

• Submit another person's confidential or sensitive information without authority

• Overload, disrupt, or interfere with the chatbot

• Conduct unauthorised automated extraction or scraping

• Misrepresent AI-generated responses as official legal or professional advice

We may restrict access to Optimus where we reasonably identify misuse, abuse, security threats, or violations of these Terms.

Chatbot Conversations

Information submitted through Optimus may be processed, stored, reviewed, or used as described in our Privacy Policy.

Please do not submit:

• Passwords

• Authentication codes

• Financial account credentials

• Government identification numbers

• Unnecessary sensitive personal information

• Confidential third-party information you are not authorised to disclose

Use of Optimus is voluntary. You may contact Prime Executive Support directly if you prefer not to interact with an AI-powered system.

12. User Submissions

If you submit content, information, documents, feedback, files, messages, or other materials through the website, you represent that:

• You have the right to provide the material

• Your submission does not violate applicable law

• Your submission does not infringe another person's rights

• The information is not knowingly false or misleading

• You are authorised to disclose any third-party information included

You retain ownership of materials you lawfully own.

You grant Prime Executive Support the limited rights reasonably necessary to receive, store, review, process, and use submitted materials for the purpose for which they were provided, including responding to enquiries, evaluating applications, delivering services, maintaining security, and meeting legal obligations.

13. Career Applications

The website may allow users to apply for employment, contractor, freelance, or other professional opportunities.

Submitting an application does not guarantee:

• An interview

• A response

• Employment

• Contract work

• Future consideration

• Any particular outcome

You are responsible for ensuring that information submitted in an application is accurate and that you have the right to provide the included materials.

Prime Executive Support may retain and process application information as described in the Privacy Policy and applicable law.

14. Intellectual Property

Unless otherwise stated, the website and its original content, branding, text, graphics, design elements, logos, page layouts, and other materials are owned by or licensed to Prime Executive Support and may be protected by copyright, trademark, and other intellectual property laws.

You may access and use the website for lawful personal or internal business informational purposes.

Without prior written permission, you may not:

• Copy substantial portions of the website

• Republish website content as your own

• Sell or commercially exploit website content

• Remove copyright, trademark, or ownership notices

• Create misleading derivative uses of our branding

• Use our name or branding to imply an unauthorised relationship

• Reproduce proprietary materials beyond what is permitted by law

Third-party names, logos, trademarks, and content remain the property of their respective owners.

15. Client Materials and Deliverables

Ownership and usage rights relating to client-provided materials and work created during a professional engagement may be governed by the applicable service agreement, proposal, statement of work, or other written terms.

Unless otherwise agreed, clients remain responsible for ensuring they have the necessary rights, licences, permissions, and consents for materials they provide to Prime Executive Support.

Third-party assets, software, fonts, stock media, plugins, templates, platforms, or licensed materials may remain subject to separate third-party terms and licences.

16. Confidentiality

Professional engagements may involve confidential or proprietary business information.

Where applicable, confidentiality obligations may be established through a service agreement, nondisclosure agreement, or other written arrangement.

Nothing on the public website should be interpreted as replacing or modifying separately agreed confidentiality obligations.

Users should avoid submitting highly sensitive or confidential information through general website forms or Optimus unless reasonably necessary and appropriately authorised.

17. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, platforms, applications, and services.

These third parties operate independently and may have their own terms, privacy policies, security practices, and business practices.

Prime Executive Support does not control and is not responsible for independent third-party websites or services.

A link or integration does not necessarily constitute an endorsement.

You are responsible for reviewing applicable third-party terms before using those services.

18. Availability and Website Changes

We aim to maintain a useful and accessible website, but we do not guarantee that the website or any particular feature will always be:

• Available

• Uninterrupted

• Error-free

• Secure

• Compatible with every device or browser

• Free from technical issues

We may modify, suspend, restrict, replace, or discontinue website content or features at any time.

Maintenance, security issues, technical failures, hosting problems, third-party outages, or circumstances outside our control may affect availability.

19. Security

You agree not to attempt to bypass, disable, interfere with, or compromise website security.

While we use reasonable measures designed to protect our website and systems, no internet-based service can be guaranteed to be completely secure.

You are responsible for protecting your own devices, accounts, credentials, and information.

If you believe you have identified a security issue affecting the website, please contact Prime Executive Support responsibly rather than attempting to exploit the issue.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website, website content, Optimus, and general online features are provided on an "as is" and "as available" basis.

Prime Executive Support makes no warranty that:

• The website will always be available

• Website content will always be complete or error-free

• Optimus will always provide accurate responses

• Third-party services will remain available

• The website will meet every user's individual requirements

• Use of the website will produce a particular business result

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Prime Executive Support and its owners, personnel, contractors, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to use of the public website, website content, or Optimus.

This may include, where legally permitted, loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Liability relating to paid professional services may be governed separately by the applicable service agreement.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, costs, or expenses arising from:

• Your unlawful use of the website

• Your material violation of these Terms

• Content or information you submit without appropriate rights or authority

• Your infringement of another person's rights

• Your misuse of Optimus or other website features

This section does not apply to the extent a claim results from conduct for which Prime Executive Support is legally responsible.

23. Privacy

Your use of the website is also subject to our Privacy Policy.

The Privacy Policy explains how we may collect, use, process, store, disclose, and protect personal information, including information submitted through forms and interactions with Optimus.

Please review the Privacy Policy carefully.

24. Suspension or Termination of Access

We may restrict, suspend, or terminate access to the website or specific features when reasonably necessary to:

• Protect security

• Prevent abuse

• Address suspected unlawful activity

• Enforce these Terms

• Protect users or third parties

• Maintain website operations

Provisions that by their nature should continue after termination will remain effective as appropriate.

25. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

26. Disputes and Venue

Before initiating formal legal proceedings, the parties are encouraged to attempt in good faith to resolve disputes through direct communication where appropriate.

Unless applicable law requires otherwise or a separate written agreement provides different terms, disputes relating to these Terms or use of the website will be subject to the jurisdiction of the appropriate state or federal courts located in the Commonwealth of Virginia.

Nothing in this section prevents either party from seeking urgent or appropriate equitable relief where legally available.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

The affected provision may be interpreted or modified to the minimum extent necessary to make it enforceable where permitted.

28. No Waiver

Failure by Prime Executive Support to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

29. Entire Agreement for Website Use

These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the agreement governing general use of the website.

Separate written agreements may govern paid professional services and will control within their applicable scope.

30. Changes to These Terms

We may update these Terms periodically to reflect changes in our website, services, technologies, business practices, or legal requirements.

When changes are made, the revised Terms will be published on this page and the "Last Updated" date may be updated.

Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

31. Contact Us

If you have questions about these Terms & Conditions, please contact:

Prime Executive Support

Email: connect@primeexecutivesupport.com

Phone: +1 (540) 510-2575

Location: 96 Builders Pride Dr., Westlake Corner, VA 24101

Questions About These Terms?

If you have questions about these Terms & Conditions or need clarification regarding the use of our website, services, or Optimus AI Assistant, please contact Prime Executive Support.